Chatki Privacy Policy

Chatki is committed to maintaining the privacy and security of personal data belonging to users in Ethiopia. The platform collects and processes information responsibly, applying both technical and organizational safeguards to prevent unauthorized access, loss, or misuse. The following points summarize the key aspects of data collection and protection practices:

1. Personal data collected includes full name, date of birth, email address, phone number, and government-issued identification documents.
2. Financial data such as payment method details and transaction records are collected to facilitate deposits and withdrawals.
3. Device and usage data, including IP addresses, browser type, and session activity, are gathered for security and service optimization.
4. Data collection occurs at registration, during account activity, and through interactions with customer support.
5. All collected information is stored on secured servers with access restricted to authorized personnel only.
6. Encryption protocols are applied to protect sensitive data during transmission and storage.
7. Regular security audits are conducted to identify and address potential vulnerabilities.
8. Data retention periods are defined by regulatory requirements and operational necessity.
9. Users may request access to, correction of, or deletion of their personal data at any time by contacting the platform’s support team.
10. Third-party service providers engaged by the platform are bound by confidentiality obligations and data protection standards.

Users in Ethiopia hold the right to access their personal information held by the platform, request corrections to inaccurate data, and seek deletion of information no longer required for legitimate purposes. These rights may be exercised by submitting a formal request through the platform’s official support channels.

Chatki operates in alignment with Ethiopia’s applicable data protection principles and guidelines, including obligations relating to lawful data processing, user consent, and the secure handling of sensitive personal information. The platform continuously reviews its practices to remain consistent with evolving regulatory requirements in the Ethiopian context.

Personal data collected from users in Ethiopia is used by the platform for clearly defined and lawful purposes. Account management relies on accurate user information to verify identity, maintain records, and ensure the integrity of each account. Transaction processing depends on financial data to execute deposits, withdrawals, and related operations efficiently. Analytics and service improvement activities make use of behavioral and technical data to enhance the overall user experience on the platform.

The following points outline the primary ways in which collected data is applied:

1. Verifying user identity and confirming eligibility to access services.
2. Processing financial transactions, including deposits and withdrawals, in a secure manner.
3. Maintaining accurate account records and historical activity logs.
4. Communicating service updates, security alerts, and account-related notifications.
5. Delivering personalized content and relevant promotional information where the user has provided consent.
6. Conducting internal analytics to assess platform performance and identify areas for improvement.
7. Meeting anti-money laundering, responsible gambling, and other regulatory compliance obligations.
8. Investigating suspicious activity, resolving disputes, and cooperating with lawful authorities when required.
9. Managing customer support interactions and maintaining records of correspondence.
10. Fulfilling contractual obligations to users and third-party service partners.

All data processing activities are conducted on a lawful basis, including user consent, contractual necessity, legal obligation, or legitimate interest. The platform does not use personal data for purposes beyond those disclosed in this policy, and users are informed of any material changes to processing activities in advance.

Users registered on the Chatki platform in Ethiopia may view their personal information directly through their account settings at any time. Should any detail be found to be inaccurate or outdated, users are able to submit a correction request through the platform’s support team, which will process the update in accordance with internal data management procedures. Requests for the deletion of personal data are also accepted, subject to any legal or regulatory requirements that may necessitate the retention of certain records for a defined period.

By using the platform’s services, users acknowledge and consent to the handling of their payment information by approved electronic service providers, who are obligated to maintain strict confidentiality standards. Security verification checks may be conducted at any stage to confirm user identity before any modification or deletion of account data is carried out. Chatki remains firmly committed to preserving the privacy and security of every user’s personal information throughout the entire lifecycle of their account.

The Chatki platform is intended exclusively for individuals who are 18 years of age or older, and access to its online casino and sportsbook services by minors is strictly prohibited. The platform acknowledges that verifying the age of every user is not always possible without the submission of valid identification documents. In cases where it is established that a minor has registered or provided personal data without authorization, the relevant information will be deleted promptly upon notification.

The following points outline the platform’s approach to the protection of minors’ data:

1. All users must confirm they are at least 18 years of age at the point of registration.
2. Age verification may be requested at any stage of account activity, requiring the submission of a government-issued document.
3. Parents or legal guardians who believe a minor has created an account may contact the support team to initiate a review.
4. Upon confirmation that an account belongs to a minor, all associated personal data will be deleted without undue delay.
5. No personal data knowingly collected from a minor will be retained, shared, or used for any purpose.
6. The platform cooperates fully with parents, guardians, and relevant authorities in addressing any confirmed instances of underage access.

Personal data submitted by users in Ethiopia may be transferred to and processed in countries where Chatki’s operational partners, technology providers, and service suppliers are based. These transfers are necessary to support core functions including payment processing, platform infrastructure, and customer service operations. By using the platform’s services, users acknowledge and consent to the potential transfer of their personal information to jurisdictions outside Ethiopia. All partners involved in cross-border data processing are required to uphold confidentiality standards equivalent to those applied within the platform itself.

The following points clarify the scope and safeguards of international data transfers:

1. Data may be transferred to countries where Chatki’s payment processing partners operate.
2. Technology and infrastructure providers located abroad may access certain technical and account data necessary for platform functionality.
3. All third-party recipients of personal data are contractually bound to protect such information in accordance with applicable data protection standards.
4. Users are informed of the potential for international transfers through this policy, and continued use of the platform constitutes ongoing consent.
5. The platform does not transfer data to entities that cannot demonstrate adequate data protection commitments.
6. Users seeking further information about specific jurisdictions or partners involved in data transfers may contact the support team directly.

A disclaimer forms part of this Privacy Policy and may limit or clarify the scope and legal effect of certain provisions contained within the document. The disclaimer becomes applicable at the moment a user accepts the Privacy Policy, whether through a formal signature, a digital acceptance action, or by accessing and continuing to use the platform’s services. Users are advised to review the following points carefully:

1. Acceptance of this Privacy Policy constitutes acknowledgment of the disclaimer and its implications for user rights and platform obligations.
2. The platform reserves the right to amend the disclaimer in conjunction with updates to the Privacy Policy, with notice provided to users where required.
3. The disclaimer does not override applicable laws and regulatory obligations that govern data protection in Ethiopia or other relevant jurisdictions.
4. In the event of a conflict between the disclaimer and statutory rights afforded to users under local law, the relevant legal provisions shall take precedence.
5. Users who do not agree with the terms of the disclaimer are advised to discontinue use of the platform and submit a data deletion request to the support team.
6. Continued use of the platform following any update to the disclaimer constitutes acceptance of the revised terms.

Cookies are small text files placed on a user’s device by a website during a browsing session, designed to store certain information about the user’s interaction with the site. The Chatki platform uses cookies to gather statistical data about how users navigate and engage with its services, enabling the analysis of browsing behavior to identify patterns and improve overall performance. Cookies also support the personalization of the user experience by remembering preferences and settings selected during previous sessions. All cookies placed by the platform are retained for a period of one year, after which they expire and are no longer active on the user’s device. Users may configure their browser settings to restrict or block cookies, though doing so may affect the availability or functionality of certain features on the platform.

By accessing and using the services offered by the Chatki platform in Ethiopia, users confirm their full and unconditional acceptance of the Privacy Policy as it stands at the time of use. The most current version of this document supersedes and replaces all prior versions, and it is the responsibility of each user to review the policy periodically for any updates. Continued use of the platform following the publication of a revised policy constitutes acceptance of the updated terms in their entirety.

Personal data held by the platform may be disclosed to third parties under specific and lawful circumstances, including compliance with legal obligations, the resolution of disputes, and the fulfillment of contractual agreements with service partners. Where third-party recipients are identifiable and listed within this document or on the platform, users are informed of their identity. In cases where a recipient cannot be named in advance, users are informed of the purpose and scope of the disclosure. By submitting personal data to the platform, users consent to its potential disclosure in the circumstances described herein.

The following points outline the primary categories of third parties who may receive personal data:

1. Regulatory authorities and law enforcement agencies, where disclosure is required by applicable law or court order.
2. Payment processors and financial institutions engaged to facilitate deposits, withdrawals, and transaction verification.
3. Identity verification and Know Your Customer service providers used to confirm user eligibility.
4. Technology and infrastructure providers responsible for hosting, maintenance, and security of the platform.
5. Customer support service providers engaged to handle user inquiries and complaints on behalf of the platform.
6. Anti-fraud and risk management partners who assist in detecting and preventing unauthorized account activity.
7. Legal and professional advisors retained in connection with disputes, regulatory matters, or contractual obligations.
8. Analytics and reporting tools used to assess platform performance and user engagement trends, operating under confidentiality agreements.

The Chatki platform may contain links to third-party websites that operate independently and maintain their own privacy policies and data handling practices. The platform does not exercise control over the content, data collection methods, or security measures applied by external sites, and therefore accepts no responsibility for how personal information is used or protected once a user navigates away from the platform. Users are advised to exercise caution and review the privacy policies of any external websites they visit via links found on the platform before submitting any personal information. The presence of a link on the platform does not constitute an endorsement of the linked site or its data practices.

The following points clarify the platform’s position regarding external website links:

1. Links to third-party sites are provided for reference or convenience and do not imply affiliation or approval of the linked content.
2. The platform is not liable for any data collection, processing, or breaches that occur on external websites.
3. Each third-party website visited by the user is governed by its own terms, conditions, and privacy policy.
4. Users should verify the legitimacy and security of any external site before entering personal or financial details.
5. If a third-party link appears to be broken, misleading, or potentially harmful, users are encouraged to report it to the platform’s support team.
6. The platform periodically reviews outbound links but cannot guarantee the ongoing accuracy or safety of external content.
7. No personal data submitted to an external website is accessible to or controlled by the platform.
8. Users who have concerns about data shared with a third-party site must address those concerns directly with the operator of that site.