Responsible Gaming at Chatki

All forms of gambling carry an inherent risk of financial loss. No outcome is ever guaranteed, and every bet placed involves real money with real consequences. Chatki encourages players in Ethiopia to approach betting as a form of entertainment, not a source of income.

Staying in control of your gambling activity is possible. The platform provides tools designed to help you set boundaries, monitor your behaviour, and protect your finances at every stage of play.

Playing Within Your Means

Set a clear budget before you start playing. Only bet amounts you can afford to lose without affecting your daily expenses or financial obligations. Avoid chasing losses, as this is one of the most common patterns that leads to harmful gambling behaviour.

Keeping Track of Your Time

Time can pass quickly during a gambling session. Regular breaks help maintain perspective and prevent impulsive decisions. Use the session time controls available on the platform to monitor how long you have been active.

Using Platform Controls

Chatki provides several self-management tools to support responsible play:

• Deposit limits to cap the amount you can add to your account within a set period;
• Session time limits to control how long you play in a single sitting;
• Self-exclusion options if you need to take a break from the platform;
• Reality checks that notify you of your session duration at regular intervals;
• Account cooling-off periods for short-term breaks from gambling activity.

Gambling addiction is a recognised condition that can affect anyone. Early identification of warning signs is important for getting timely help and preventing further harm.

The following indicators may suggest that gambling behaviour has become problematic:

• Spending more money on betting than originally planned;
• Feeling restless or irritable when attempting to reduce or stop gambling;
• Repeated unsuccessful efforts to control, cut back, or stop gambling activity;
• Preoccupying thoughts about gambling, such as planning future bets or reliving past sessions;
• Gambling as a way to escape personal problems, stress, or negative emotions;
• Returning to gambling after a loss in an attempt to recover lost funds;
• Lying to family members or close contacts about the extent of your gambling activity;
• Risking or losing important relationships, employment, or educational opportunities due to gambling;
• Borrowing money or selling personal assets to fund gambling sessions;
• Continuing to gamble despite being aware of the negative consequences it causes.

If any of these signs are familiar, seeking professional support at the earliest opportunity is strongly advised. Addiction is a serious condition and should never be dismissed or ignored.

Taking action early can prevent gambling from becoming a serious and lasting problem. Chatki supports players in Ethiopia with access to tools and guidance to help manage and overcome harmful gambling habits.

The following steps are recommended for anyone concerned about their gambling behaviour:

• Set strict deposit and loss limits through your account settings and commit to staying within them;
• Use the self-exclusion feature to temporarily or permanently restrict access to your Chatki account;
• Keep a personal record of all gambling activity, including time spent and amounts wagered;
• Speak openly with a trusted friend, family member, or counsellor about your concerns;
• Avoid gambling when under the influence of alcohol, stress, or emotional distress;
• Remove saved payment details from your account to create a practical barrier to impulsive deposits;
• Take regular breaks and establish clear time boundaries for all gambling sessions;
• Replace gambling time with alternative activities that provide satisfaction without financial risk;
• Contact professional addiction support services available in Ethiopia for structured guidance;
• Reach out to Chatki customer support to activate any available responsible gaming tools on your account.

No one should face gambling addiction alone. Several organisations and services provide professional support, counselling, and guidance for individuals in Ethiopia who are affected by problem gambling.

The following resources may be of assistance:

• Ethiopian Psychiatric Association (EPA) – provides access to mental health professionals and addiction counselling services across Ethiopia; visit www.epaeth.org for contact details;
• St. Amanuel Mental Specialized Hospital – offers psychiatric and addiction treatment services in Addis Ababa; reachable through the Ethiopian Federal Ministry of Health directory;
• Federal Ministry of Health Ethiopia – provides information on health services and referrals for addiction treatment; available at www.moh.gov.et;
• Addis Ababa City Administration Health Bureau – coordinates local health and mental wellness services for residents of the capital;
• Gamblers Anonymous (International) – offers a peer support programme for individuals recovering from gambling addiction; available online at www.gamblersanonymous.org with virtual meeting options accessible from Ethiopia;
• Befrienders Worldwide – provides emotional support and crisis assistance; accessible at www.befrienders.org with information on local affiliate services.

Players who are experiencing difficulties related to gambling addiction or who need assistance activating responsible gaming tools can reach the Chatki support team at any time. The support team is trained to handle these matters with care and discretion.

The following contact options are available for players in Ethiopia:

• Live Chat – available directly on the Chatki website for immediate assistance during operating hours;
• Email Support – players can send a detailed message to the official Chatki support email address found in the Help section of the website;
• Help Centre – the online Help Centre contains guidance on activating self-exclusion, deposit limits, and other responsible gaming controls;
• Account Settings – several responsible gaming tools can be activated directly through your account dashboard without needing to contact support.