Chatki Registration, Login and Verification Process

Registering through the Chatki mobile app follows the same core steps as the website, with a layout optimised for touchscreen navigation. The app is available for Android and can be downloaded directly from the official site.

1. Open the app and tap “Register”. Launch the installed Chatki app and tap the registration button on the home screen.
2. Select your registration method. Choose between email or phone number sign-up.
3. Enter your details. Provide your email address or phone number, a secure password, your full name, date of birth, and select ETB as your currency.
4. Accept the Terms and Conditions. Confirm you are 18 or older and agree to the platform rules.
5. Verify your contact. Enter the confirmation code sent to your email or phone to activate your new account.

Before you create an account, there are a set of conditions you must meet. These requirements protect all users on the platform and ensure compliance with applicable gambling regulations. Only one account per person is permitted; duplicate accounts will be suspended. Meeting these requirements also ensures your bonus eligibility and your ability to withdraw winnings without issues.

• You must be at least 18 years old at the time of registration;
• You must provide accurate personal information, including your real name, date of birth, and a valid email address or phone number;
• You are only allowed to hold one active account per household and per device;
• You must be a resident of Ethiopia or an eligible jurisdiction to access real-money play;
• You will be required to submit a valid government-issued ID (such as an Ethiopian national ID or passport) to complete identity verification before withdrawals.

Account verification (KYC) is required before you can process your first withdrawal. This step confirms your identity, prevents unauthorised access, and ensures your winnings are paid out to the correct account holder. For Ethiopia users, verification is typically completed within 24 hours after submitting the required documents.

1. Log in to your account. Access your Chatki account and navigate to the verification section in your profile settings.
2. Submit proof of identity. Upload a clear photo or scan of a valid government-issued document: your Ethiopian national ID, passport, or driver’s licence.
3. Submit proof of address. Provide a recent utility bill, bank statement, or official document issued within the last 3 months showing your name and address in Ethiopia.
4. Submit proof of payment method. If you deposited via a specific method (e.g., a bank account or mobile wallet), you may be asked to confirm ownership of that payment method.
5. Wait for approval. The verification team reviews submitted documents and confirms your account status within 24 hours. You will receive an email notification once the process is complete.

A welcome bonus is available to all new players immediately after completing registration and making their first deposit. Both the casino and the sportsbook sections offer a dedicated first-deposit bonus, giving you the option to choose the one that fits your preferred type of play. Each bonus is credited to your account automatically once the qualifying deposit is made. Below are the full details for each offer.

Casino Bonus: Deposit 1,000 ETB and receive an additional 1,000 ETB in bonus funds, giving you 2,000 ETB to play with across eligible casino titles.

Sportsbook Bonus: Deposit 1,000 ETB and receive an additional 1,000 ETB in bonus funds to place on sports markets, including Ethiopian Premier League matches, international football, and other popular events.

The welcome bonus is credited automatically after your first qualifying deposit. Follow these steps to make sure you receive it.

1. Complete your registration. Finish the sign-up process and confirm your account via email or SMS.
2. Navigate to the cashier. Log in to your account and go to the deposit section.
3. Select your bonus. Choose the casino or sportsbook welcome bonus before confirming your deposit.
4. Make your first deposit. Deposit a minimum of 100 ETB using any supported payment method to trigger the 100% match up to 1,000 ETB.

Most registration issues have straightforward solutions. Below are the most common problems users encounter during the Chatki sign up process and the steps to resolve each one.

• Problem: Confirmation email not received. | Solution: Check your spam or junk folder. If the email is not there, request a new confirmation code from the registration page or contact support via live chat;
• Problem: Phone number already in use. | Solution: This means a Chatki account already exists with that number. Use the password recovery option to regain access, or contact support if you did not create that account;
• Problem: Registration form not submitting. | Solution: Check that all required fields are filled in correctly and that your selected password meets the minimum requirements (at least 8 characters, including one number). Try clearing your browser cache and reload the page;
• Problem: Country not available in the sign-up form. | Solution: Ethiopia is a supported country. If it does not appear, ensure your browser or VPN is not masking your location, and try again;
• Problem: Account blocked immediately after creation. | Solution: This may occur if a duplicate account is detected. Contact support with your registration email or phone number for clarification.

Forgetting your password does not mean losing access to your account. The password reset process is handled directly through the login page and takes only a few minutes. Resetting your password via verified contact details keeps your account fully secure.

1. Click “Forgot Password” on the login page. Find this link directly below the password field on the sign-in screen.
2. Enter your registered email address or phone number. The platform will send a reset code or link to your verified contact.
3. Check your email or SMS. Open the reset email or SMS and click the provided link or copy the reset code.
4. Create a new password. Enter a new password that meets the minimum security requirements (at least 8 characters, including at least one number).
5. Log in with your new password. Return to the login page, enter your credentials, and access your account.

You can request account deletion at any time if you choose to stop using the platform. Before submitting a closure request, ensure you have withdrawn all available funds from your account balance.

1. Log in to your account. Access your profile settings from the main navigation menu.
2. Navigate to Account Settings. Find the “Close Account” or “Deactivation” option in your profile settings.
3. Submit your closure request. Follow the on-screen instructions to confirm your decision. Alternatively, contact the support team via live chat or email to request account deletion directly.
4. Confirm the closure. You will receive a confirmation email once your account has been successfully closed.